If you can not find the answer for your questions, please Contact Our Staff directly for any help.
***How are your prices so low?
We are able to offer our featured collections online in such a low price because we operate at a lower overhead than retail shop. For example, we do not employ a sales staff, all of which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
All orders will ship out from LilyWedding.com. After your payment was charged, we'll have 10 days to process your order(Because all wedding dresses or evening dresses should be custom-made to fit your body well). You will also immediately receive an email of delivery status from us when your order is shipped out. Usually it will take another 3-4 days for UPS Delivery to reach your hand. Normally you can enjoy your selections in 15 days after you place an order on LilyWedding.com. Lilywedding provide our customers Fast Delivery as it’s well customer service.
In the event your order cannot be shipped you will be contacted immediately by e-mail and informed the reason for the delay.
Normally you can enjoy your selections in 15 days after you place an order on LilyWedding.com.
Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow at least 15 days ample time for production and shipping.
All sales are final and cannot be cancelled 24 hours after your purchase. Due to all the dresses on LilyWedding.com are all custom-made according to the customers measurements, we cannot accommodate exchanges or refunds under any circumstances. Please be sure of the style, size, color, and any other specifications before submitting your order.
If you have any problems with your order please Contact Our Staff who will give you reasonable suggestions.
We accept Visa, MasterCard, Discover, American Express Etc and Paypal service.
When you make a purchase online from LilyWedding.com, one of the most widely used and trusted security systems on the Internet through 2CHECKOUT.COM and Paypal protects the information about your transaction
When you use 2CHECKOUT and Paypal features for making a payment, you will automatically get a account that you can use to later log in and review all payments made through 2CHECKOUT and Paypal. You will also receive a confirmation email from 2CHECKOUT and Paypal stating the approval of your transaction details and online purchase.
Wire Transfer: You can make an order and then wire transfer money to our bank account.
The dresses on LilyWedding.com you ordered are all tailored according to your measurement.
Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. The designer will be unable to accommodate any changes to the size once the order has been placed.
The customer is responsible for the size ordered and or whether or not to order extra length. LilyWedding.com cannot assume any responsibility for measurements.
Lilywedding.com will do best to make the dress to fit your body perfectly and the service is FREE! Please fill out the correct measurement of your body size according our Measurement Guide online, for us to make the dress only belongs to you. Every detail is considered carefully, you can definitely enjoy it that big day.
Note: we can change the length of train according to your requirement; you can add sleeves that match the sleeveless wedding dress, just need to tell us the style of the sleeves; change zip back to lace-up back is Free. Please write all your requests in the NOTE when you submit order online.
***Do you offer plus size wedding dress to order online? And what extra fee for it?
Deciding on the perfect wedding dress is always a difficult decision for any woman, but it is especially stressful on the plus size bride to be. Whether you're searching for plus-size bridal dresses or plus size bridal gowns, Lilywedding dress has luxurious fabrics, fashionable styles, and the perfect fit for every woman. If you need to order a plus size dress, please don’t hesitate to make an order and fill out your measurements before checking out, the dress will be custom-made to fit you perfectly. Plus size wedding dress custom-made service is FREE! Click here to choose your favorite from hundreds of styles>>>
***Can you make a dress according to the pictures I provide?
"Design your own style" is the special service supported by Lilywedding design and product team. You can enjoy your favorite design with lowest price and luxurious fabrics using this unique service at Lilywedding.com.
Step 1: choose the pictures of the wedding dress need us to make. (Note: it'll be better providing front, back and detail pictures of the dress. The pictures should only be .jpg format and less than 2M in total)
Step 2: Send the pictures or the link page to with the title "To LilyWedding.com: Request for designing wedding gown". You can write down any of your ideas in the email.
Step 3: After receiving your Email, Lilywedding.com will review it carefully and reply you as soon as possible to give you a reasonable price if we can make it for you.
***Do you have any special offer for a big purchase?
Usually we charge customer $30 UPS shipping fee every order. When your total order exceeds $500, you can enjoy the saving of FREE UPS Shipping. This is a long term promotion as big saving for our customers' satisfaction and each shipment will be insured at no additional cost.
